Frequently Asked
Questions

We proudly serve all of Southern California, including Los Angeles County, Orange County, Riverside County, San Bernardino County, and San Diego County. Our central location in the J Bar community of Menifee, California allows us to provide fast response times throughout the region.

Our regular business hours are Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:00 PM. However, we offer 24/7 emergency service for critical equipment breakdowns. Don't hesitate to call us anytime at (909) 634-4061.

MRC Heavy Equip Xperts has been serving the Southern California region for over 25 years. Our extensive experience in heavy equipment maintenance and repair has made us a trusted partner for municipalities, counties, states, and contractors throughout the area.

Yes, all of our technicians are highly trained and certified professionals with extensive experience in heavy equipment repair and maintenance. They undergo continuous training to stay current with the latest equipment technologies and repair techniques.

We specialize in servicing sewer maintenance machines (vacuum trucks, jetter trucks), earth excavation equipment (excavators, backhoes, bulldozers, loaders), street sweepers (mechanical and vacuum), and emergency response equipment. If you have specialized heavy equipment, contact us to discuss your specific needs.

Yes! We offer comprehensive preventive maintenance programs designed to minimize downtime and extend the life of your equipment. Regular maintenance schedules can be customized to fit your fleet's specific needs and operating conditions. Contact us to set up a preventive maintenance plan.

Yes, we offer mobile repair services for many types of repairs and maintenance. Our mobile service units are fully equipped to handle on-site diagnostics and repairs, minimizing the need to transport equipment. For more complex repairs, we have a fully equipped facility to handle major overhauls.

Repair times vary depending on the complexity of the issue and parts availability. Simple repairs can often be completed the same day, while major overhauls may take several days. We always provide time estimates upfront and keep you informed throughout the repair process. For emergency repairs, we prioritize getting your equipment back in service as quickly as possible.

An emergency repair is any situation where critical equipment failure is disrupting essential municipal services or operations. This includes sewer system failures, emergency response vehicle breakdowns, or any equipment failure that poses a safety risk or prevents essential services from being performed.

We prioritize emergency calls and aim to respond within 2-4 hours for most locations in Southern California. Response times may vary based on your exact location and current traffic conditions. When you call for emergency service, we'll provide an estimated arrival time immediately.

Yes! Our emergency service is available 24/7, including weekends, holidays, and after hours. Equipment breakdowns don't follow a schedule, and neither do we. Call (909) 634-4061 anytime you need emergency assistance.

Yes, we provide free estimates for most repair and maintenance work. After diagnosing the issue, we'll provide a detailed estimate before beginning any work. For complex issues requiring extensive diagnostics, there may be a diagnostic fee that will be applied toward the final repair cost.

We accept various payment methods including cash, checks, credit cards, and purchase orders from municipalities and government agencies. We're experienced in working with municipal procurement processes and can accommodate net payment terms for qualified government entities.

Yes, we stand behind all of our work with comprehensive warranties. Parts and labor warranties vary depending on the specific service performed. We'll provide warranty details with every service estimate and invoice. Your satisfaction and equipment reliability are our top priorities.

Yes, our technicians are experienced with all major heavy equipment brands including Caterpillar, John Deere, Komatsu, Volvo, Case, JCB, and many others. We maintain relationships with parts suppliers for all major manufacturers to ensure quick turnaround times.

We specialize in servicing the following sewer maintenance and street sweeping equipment brands: Vactor, HXX, Elgin, Seca, Gapvax, Camel, XBroom, Tymco, and Mongoose Jetters. Our expertise with these specialized municipal equipment brands makes us the preferred choice for cities and counties throughout Southern California.

Absolutely. Hydraulic system repair and maintenance is one of our specialties. We can diagnose and repair hydraulic pumps, cylinders, hoses, valves, and complete system rebuilds. Our technicians use specialized diagnostic equipment to quickly identify hydraulic issues and provide efficient repairs.

We have extensive experience working with older and vintage heavy equipment. While parts availability can sometimes be a challenge, we have access to specialized suppliers and can often fabricate parts when necessary. Our experience with legacy equipment means we can often repair machines that other shops turn away.